CIN: L65100DL1985PLC021467  Email: bclenterprisesltd@gmail.com  Telephone No: 011-43080469  

complaint

Customer Support & Grievance Redressal

Lodge a Complaint, Query or Request

We aim to resolve your grievances quickly. Our officials treat every query and complaint with the utmost priority and care.

1
Service Channel Email · Call · Office
2
Grievance Redressal Officer Call · Email
3
Principal Nodal Officer Call · Email
4
RBI Ombudsman Portal · Call · Email · Post

Level 1 - Raise a service request

Please allow up to 10 working days for resolution.

Write to us

Submit your query on the BCL Enterprises Limited Portal

Visit our branch

Go to the nearest branch or office.

Address : Unit No. 213, 2nd Floor, D Mall, Netaji Subhash Place, Pitampura, New Delhi - 110034

Talk to us

Speak to our customer care executive.

Call Us : +011-45647973
How escalation works: If your service request is unresolved at Level 1, you can contact the Grievance Redressal Officer. If it remains unresolved, proceed to the Principal Nodal Officer and then the RBI Ombudsman.

Level 2 & Level 3 - Grievance escalation

Level 2 - Grievance Redressal Officer

Up to 10 working days

If unresolved at level 1, contact the officer below. It will take up to 10 working days for resolution.

Mr. Shahzaib Nawaz
Monday to Friday, 10:30 AM to 6:30 PM, excluding holidays.

Phone number +91-9311993881
Email ID cfo@bclenterprisesltd.in

Level 3 - Principal Nodal Officer

Up to 10 working days

If unresolved at level 2, contact the officer below. It will take up to 10 working days for resolution.

Ms. Om Prakash Sambharia
Monday to Friday, 10:30 AM to 6:30 PM, excluding holidays.

Phone number +91-9311993881
Email ID compliance@bclenterprisesltd.in

Level 4 - RBI Ombudsman

For unresolved complaints after the applicable escalation period.
Note: If the service request raised through Level 1, 2 and 3 remains unresolved or you do not get a satisfactory response within 30 days of lodging an issue/complaint, you may contact the Ombudsman on below given details.

File a complaint on RBI portal

Submit your complaint through the RBI complaint portal.

Visit Website

Call on toll-free number 14448

Connect with the RBI Ombudsman assistance channel.

Know More

Email to RBI Ombudsman

You can send an email to: cpc@rbi.org.in

Know More

Post a letter to Ombudsman

Centralised Receipt and Processing Centre (CRPC),
4th Floor, Reserve Bank of India,
Sector-17, Central Vista,
Chandigarh - 160017